Terms of Service

The service allows business users to create an account and request help, information and support in relation to procurement projects and procurement processes. We may provide website functionality, procurement guidance, analysis, recommendations, introductions and related consultancy support. Unless we agree otherwise in a separate written agreement, information provided through the service is for general business purposes only and does not guarantee any procurement outcome.

The service is intended for businesses and other organisations, and for individuals acting in a professional capacity. It is not intended for consumers or for personal, household or non-business use.

You must provide accurate information when creating an account or submitting a request. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately if you suspect unauthorised access to your account. Accounts are for individual business use unless we agree otherwise in writing.

You may use the service for your own internal business purposes in connection with procurement activity. You may not: scrape, copy or systematically extract data from the service by automated means; resell, redistribute or sublicence access to the service or its content; use the service to build a competing product or service; upload unlawful, infringing, malicious or unauthorised content; submit personal data or confidential information unless you have authority to do so; share your login credentials with others; attempt to circumvent any access controls or rate limits; or attempt to disassemble, hack, or otherwise interfere with the service or gain unauthorised access to our systems.

All content, website materials, analysis, methodologies, procurement tools, reports and outputs that we make available through the service are owned by or licensed to OSP DPG Labs Limited. You retain ownership of information, documents and materials that you submit through the service, but you grant us a licence to use them as necessary to operate the service, respond to your request and provide related procurement support. Subject to any separate written agreement, you may use materials we provide for your own internal business purposes only and may not resell, publish or redistribute them without our prior written consent.

Subject to our Privacy Policy, we will use reasonable care to keep commercially sensitive information that you submit through the service confidential. We may use and disclose that information to our employees, contractors, professional advisers, service providers, consultants and potential or actual suppliers where reasonably necessary to operate the service, respond to your request, provide procurement support, comply with law, or protect our rights. This clause does not apply to information that is public, already lawfully known to us, independently developed without use of your confidential information, or disclosed with your permission.

Any procurement guidance, analysis, supplier information, recommendations, introductions or other materials provided through the service are intended to support your internal decision-making. They are not legal, financial, tax or professional advice and should not be treated as a substitute for your own due diligence or independent advice. You remain responsible for procurement decisions, supplier selection, contract negotiation and implementation.

We may use artificial intelligence tools, including third-party AI service providers, to help analyse procurement information, prepare summaries, identify potential suppliers, generate recommendations, draft materials and provide other support through the service. AI-generated or AI-assisted outputs are provided for general business information only and may be incomplete, inaccurate or out of date. You are responsible for reviewing any output, carrying out your own due diligence, taking independent advice where appropriate, and making your own procurement decisions. We do not guarantee any procurement outcome, supplier suitability or supplier performance.

We provide information and support as an independent service provider. Unless expressly agreed in a separate written agreement, we do not act as your agent, broker, fiduciary or representative and we have no authority to negotiate, conclude or bind you to any contract, purchase order, commitment or supplier relationship.

We take reasonable care when providing information through the service, but procurement, supplier, pricing, regulatory and market information can change frequently and may depend on the facts you provide. You should verify material information directly with relevant suppliers, advisers or other appropriate sources before making procurement decisions.

The service contains links to vendor websites and other third-party sites. These links are provided for convenience and do not constitute an endorsement by us of those sites or their content. We are not responsible for the content, accuracy, or availability of third-party sites, and your use of them is at your own risk and subject to their own terms.

Any engagement, contract, pricing, deliverables, performance, warranties or disputes with suppliers or other third parties are between you and the relevant third party. We are not responsible for any supplier's acts, omissions, products, services, pricing, availability or performance, even if we provide information about, introduce or recommend that supplier through the service.

Some parts of the service may be made available without charge. Access to any paid consultancy, subscription or support services is arranged by separate commercial agreement, proposal or invoice. The applicable fees, scope, billing period and payment terms are as set out in that separate arrangement. All prices are exclusive of VAT where applicable. We do not collect or process payment card details through the website.

If you enter into a separate written proposal, statement of work, consultancy agreement, subscription agreement or invoice terms with us, that separate arrangement will apply to the relevant services. If there is any conflict between these terms and that separate arrangement, the separate arrangement will prevail to the extent of the conflict.

We aim to keep the service available and functioning, but we do not guarantee that it will be uninterrupted, error-free, or free from faults. Access may occasionally be suspended or restricted for maintenance, updates, or operational reasons. We will attempt to restore the service as soon as is reasonably practicable following any interruption.

We may modify, update, suspend, or discontinue any part of the service — including website functionality, content, account features, procurement support or tools — at any time and without notice. We will not be liable to you for any such change.

Except as expressly stated in these terms or in a separate written agreement, the service and all content, information and materials within it are provided "as is" and "as available", without warranties or conditions of any kind, whether express or implied. To the maximum extent permitted by law, we exclude all implied warranties, conditions and other terms, including any implied terms of satisfactory quality and fitness for a particular purpose.

To the fullest extent permitted by law, OSP DPG Labs Limited shall not be liable for any indirect, incidental, or consequential loss, nor for loss of profit, revenue, business, anticipated savings, goodwill, data, opportunity or procurement outcome, arising from your use of or inability to use the service or your reliance on its content. Unless a separate written agreement states otherwise, our total liability to you, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount you paid us in the twelve months preceding the claim. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law.

You agree to indemnify and hold us harmless against any claims, losses, costs and liabilities arising from your misuse of the service, your breach of these terms, or any information or materials that you submit without the necessary rights, permissions or authority.

We may suspend or terminate your account if you breach these terms, misuse the service or create security, legal or operational risk. If you wish to close your account, you may contact us at hello@dpglabs.ai and we will process your request. On termination, your right to access the service ceases immediately, but provisions intended to survive termination will continue to apply.

We will not be liable for any failure or delay in providing the service caused by circumstances beyond our reasonable control, including failures of third-party infrastructure, hosting, connectivity, or service providers.

You may not transfer your rights or obligations under these terms to another party. If we delay in acting on a breach of these terms, that delay does not waive our right to act on it. If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. We will notify you by email or through the website of material changes. Continued use of the service after changes take effect constitutes acceptance of the updated terms.